Customer Service Executive

Job Summary: Responsible for management of OTA and social media, ensuring order fulfillment and delivering an outstanding Luxcity customer experience with strong operations focus.

Reports to: Head of Sales.

Working Hours: Eight-hour shifts (a.m., p.m., or overnight) on rotating schedule and 1 day off.

Qty: 2

Key Responsibilities:

• Responsible for the optimization of OTA (we will train)
• Reply to customer’s messages and reviews on OTA and social media
• Ensure regular price upload according to the sales policy
• Track and analyze the market information & competitor dynamics to offer promotions
• End-to-end responsibility for all e-commerce & social bookings.

Requirements:

• Fluent in English and Khmer
• Helpful, responsible, result-oriented, and integrity
• Good communication and presentation skills, good at cross-team communication and collaboration
• Experience meeting strategic goals within a sales portfolio and applying sales techniques, including effective questioning, objection handling, and competitive selling.

Benefit & Allowance:

• Extra leaves & holidays
• Annual salary review
• Sports and extracurricular activities
• A solid team behind you - great people who love what they do
• A promising training and career path
• The pleasant, enthusiastic, collaborative work environment
• And other good benefits.