(+855) 315 666 666

Street 118, Sangkat Mittapheap, Khan 7 Makara, Phnom Penh, Kingdom of Cambodia

Customer Service Executive

Job Summary: Responsible for management of OTA and social media, ensuring order fulfillment and delivering an outstanding Luxcity customer experience with strong operations focus.

Reports to: Head of Sales.

Working Hours: Eight-hour shifts (a.m., p.m., or overnight) on rotating schedule and 1 day off.

Qty: 2

Key Responsibilities:

  • Responsible for the optimization of OTA (we will train)
  • Reply to customer’s messages and reviews on OTA and social media
  • Ensure regular price upload according to the sales policy
  • Track and analyze the market information & competitor dynamics to offer promotions
  • End-to-end responsibility for all e-commerce & social bookings.


  • Fluent in English and Khmer
  • Helpful, responsible, result-oriented, and integrity
  • Good communication and presentation skills, good at cross-team communication and collaboration
  • Experience meeting strategic goals within a sales portfolio and applying sales techniques, including effective questioning, objection handling, and competitive selling.

Benefit & Allowance:

  • Extra leaves & holidays
  • Annual salary review
  • Sports and extracurricular activities
  • A solid team behind you - great people who love what they do
  • A promising training and career path
  • The pleasant, enthusiastic, collaborative work environment
  • And other good benefits.




Sales & Marketing

Issued by:

Sales & Marketing

Acknowledged by:

HR Department

Approved by:


For the sole internal use of Luxcity Hotel & Apartment.

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