(+855) 315 666 666

Street 118, Sangkat Mittapheap, Khan 7 Makara, Phnom Penh, Kingdom of Cambodia

Customer Service Executive

Job Summary: Responsible for management of OTA and social media, ensuring order fulfillment and delivering an outstanding Luxcity customer experience with strong operations focus.

Reports to: Head of Sales.

Working Hours: Eight-hour shifts (a.m., p.m., or overnight) on rotating schedule and 1 day off.

Qty: 2

Key Responsibilities:

  • Responsible for the optimization of OTA (we will train)
  • Reply to customer’s messages and reviews on OTA and social media
  • Ensure regular price upload according to the sales policy
  • Track and analyze the market information & competitor dynamics to offer promotions
  • End-to-end responsibility for all e-commerce & social bookings.

Requirements:

  • Fluent in English and Khmer
  • Helpful, responsible, result-oriented, and integrity
  • Good communication and presentation skills, good at cross-team communication and collaboration
  • Experience meeting strategic goals within a sales portfolio and applying sales techniques, including effective questioning, objection handling, and competitive selling.

Benefit & Allowance:

  • Extra leaves & holidays
  • Annual salary review
  • Sports and extracurricular activities
  • A solid team behind you - great people who love what they do
  • A promising training and career path
  • The pleasant, enthusiastic, collaborative work environment
  • And other good benefits.

Executive Residence
  • Capacity: 2 Adults
  • Size: 79m²

Exquisitely refined and supremely comfortable. Each suite provides you with an airy living room, a gracefully designed bedroom and panoramic views of Phnom Penh skyline that are very ideal for guests to feel as living at home.

From: $ 130 / Night

BOOK NOW

Duplex Suite
  • Capacity: 6 Adults
  • Size: 393m²

A spacious foyer, airy sitting room, spacious bedroom, private study and chic dining room combined to create an undeniably versatile and elegant accommodation.

From: $ 410 / Night

BOOK NOW

Studio Queen
  • Capacity: 2 Adults
  • Size: 39m²-53m²

The light and airy Studio Queen Rooms offer a wide range of king-size beds, ideal for all types of travelers to enjoy the spacious and comfortable rooms

From: $ 60 / Night

BOOK NOW

Deluxe Premium
  • Capacity: 2 Adults
  • Size: 75m²

The Deluxe Premium are spacious one-bed suites perfectly suitable for couples seeking private space. Each king- bed suite contains a large living room and bedroom, entrance foyer, and ample closet space.

From: $ 90 / Night

BOOK NOW

Sky Villa
  • Capacity: 6 Adults
  • Size: 622m²

A spacious foyer, airy sitting room, spacious bedroom, private study and chic dining room combined to create an undeniably versatile and elegant accommodation.

From: $ 500 / Night

BOOK NOW

Deluxe Classic
  • Capacity: 2 Adults
  • Size: 50m²-68m²

The light and airy Classic Rooms offer a wide range of king-size beds, ideal for all types of travelers to enjoy spacious and comfortable rooms

From: $ 80 / Night

BOOK NOW

Studio Twin
  • Capacity: 2 Adults
  • Size: 39m²-53m²

The light and airy Studio Twin Rooms offer a wide range of twin beds, ideal for all types of travelers to enjoy the spacious and comfortable room.

From: $ 55 / Night

BOOK NOW