Customer Service Executive
Job Summary: Responsible for management of OTA and social media, ensuring order fulfillment and delivering an outstanding Luxcity customer experience with strong operations focus.
Reports to: Head of Sales.
Working Hours: Eight-hour shifts (a.m., p.m., or overnight) on rotating schedule and 1 day off.
Qty: 2
Key Responsibilities:
- Responsible for the optimization of OTA (we will train)
- Reply to customer’s messages and reviews on OTA and social media
- Ensure regular price upload according to the sales policy
- Track and analyze the market information & competitor dynamics to offer promotions
- End-to-end responsibility for all e-commerce & social bookings.
Requirements:
- Fluent in English and Khmer
- Helpful, responsible, result-oriented, and integrity
- Good communication and presentation skills, good at cross-team communication and collaboration
- Experience meeting strategic goals within a sales portfolio and applying sales techniques, including effective questioning, objection handling, and competitive selling.
Benefit & Allowance:
- Extra leaves & holidays
- Annual salary review
- Sports and extracurricular activities
- A solid team behind you - great people who love what they do
- A promising training and career path
- The pleasant, enthusiastic, collaborative work environment
- And other good benefits.
